HOW CAN I ORDER?
Ordering is quite simple: after adding the required items to the shopping cart, click on the option »Show cart«. You will then go through the order process (shipping method - payment method - address - order confirmation).
DO YOU ALSO HAVE A STONE TRADE?
We do not have any stone shops and we do not yet have a catalog or showroom.
DO I HAVE TO BE REGISTERED TO SHOP WITH YOU?
No registration is required to shop with us.
However, the advantage of registration is the ability to monitor the status of your order and you will have the history of your orders at any time. You can also save your data and you do not have to enter it again when filling out a new order.
You can also see the current status of your order, as well as track where your shipment is currently in transit.
CAN I ORDER ABROAD?
Goods ordered on our website can be delivered to all member states of the European Union.
CAN I CHANGE OR CANCEL THE ORDER?
You can change or cancel the order at any time before sending it by sending this request to our e-mail info@lucullus-medical.com, or by phone at +421 948 928 971.
IS IT POSSIBLE TO COMBINE MULTIPLE ORDERS?
Yes, but only if your order has not yet been shipped. Send the request for merging orders to our e-mail info@lucullus-medical.com, or by phone at +421 948 928 971.
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
If you are a registered customer, you can monitor the status of your order by logging in to our page in the order history section.
HOW CAN I PAY FOR THE ORDER?
You can pay for your order by cash on delivery, ie in cash to the courier directly upon receipt of the goods, or you can pay for it immediately after creating the order by credit card or bank transfer.
I DID NOT RECEIVE CONFIRMATION OF MY ORDER.
In this case, it is possible that you filled in your email address incorrectly when creating the order, or the confirmation came to Spam (spam), or for some reason you sent the order incorrectly and our system did not register it.
In case of any problems, contact us by e-mail at info@lucullus-medical.com, or by phone at +421 948 928 971.
DIDN'T FIND ANSWER TO YOUR QUESTION?
If, despite answering these most frequently asked questions, you need to contact us, you can do so via our e-mail info@lucullus-medical.com, or by phone at +421 948 928 971.